How to sell?How to buy? How does it work for delivery? Contact us
How to sell?
It's very simple! 1. Create your complete profile (don't forget to save) 2. Take the item you want to sell in photos, from several angles (between 3 and 5 photos), in natural light and, preferably, with a white background. 3. Describe your item correctly: size, brand, condition, color, possible defects 4. Set your tip / tip price: a new item that has never been worn goes on sale at a maximum of -50% of the purchase price, an item at a maximum of -70% 5. Upload! And wait for the buyers to discover the treasures of your cupboards !!! tip / tip: do not hesitate to create lots of several items (to facilitate sales) 6. Your item has been purchased: prepare a beautiful package within 48 hours, clearly indicating Cloz2me as well as the buyer's nickname. Wait for instructions from the delivery person who will come to your home to collect your package and the email from Cloz2me to leave your bank details and obtain the amount of your sale directly in your bank account!
How do I know when one or more of my items are sold? Once one or more of your items are sold, you will receive a notification and you can check the order details in "My Sales History" by clicking on your profile button. You then have 48 hours to prepare your package and for the delivery person to come and collect the package directly from you.
How do I know the buyer has received the package and everything is OK? Once the buyer has received the package, he has 48 hours to verify that everything is confirmed and to "validate" the order. If nothing has been reported by the buyer within 48 hours after receipt of the package, then the order is automatically "validated". Once the order has been confirmed, we will ask you, the seller, for your bank details so that we can transfer the money directly to your bank account. This transfer will take place within 7 days after confirmation of the order (automatically or by the buyer)
How do I get my money? Sellers receive their payment as soon as a transaction is completed. Here are some details on how it works: Once the order has been received and validated by the buyer, we will send you an email.By return, you will communicate to usyour banking informationso that we can make the transfer to your account.A marketing management fee of NIS 8 is automatically levied for each transaction made. They correspond to the promotion of your other items in the app to buyers, with the aim of increasing your sales in batches. Example:you sell one buyer 200 shekels of items and another buyer 150 shekels of items, we transfer you to your bank account (200-8 = 192 shekels and 150-8 = 142 shekels)
Here are some tips for selling well The key to attracting the attention of your buyers is to take well-detailed photos (up to 20 per ad)! Here are 6 tips for taking photos that will help you sell your items quickly: An overview on the first photo Show your entire article on the first photo, without making any collages.
Use your own photos Do not use photos from image banks, photos found online, or that have watermarks. They are subject to copyright and do not necessarily reflect the actual condition of your article.
Show the true colors of your item Choose photos taken in daylight, rather than those in artificial light. Does not use flash or filters.
Show your article in all its glory Take pictures of your item from different angles. Thus, your ad will be more complete and more attractive.
Take close-up photos of your details Adds close-up photos of details that may not be visible in photos. This can include photos of the logo, labels, stitching, and other details.
Do not hide the flaws Show the defects of your item in the photos (if applicable). If you don't mention it in your ad, the buyer may want to cancel the transaction and request a refund.
How to buy?
1. Create your complete profile (don't forget to save) 2. Find your happiness using the filters: size, categories, clothes 3. You found it! Pay in one click by indicating your credit card details and valid. No worries: your payment is completely secure! 4. Wait for the notification from Cloz2me which will tell you when to take charge of your package. From this date, it will be delivered to you within 7 working days, directly to your home! 5. Once your package has been received, check, within 48 hours, that it is correct. Your order is automatically validated 48 hours after receipt of your package. 6. Enjoy your shopping;)
How to check the status of my order? To check the status of your order, enter "My Purchase History" in your profile button. Once the seller has dispatched the items (maximum 48 hours after your order), you will receive a notification and within a maximum of 5 days (from the time the package is dispatched) you will receive your package directly to your home! You then have 48 hours after receipt of the package to report any problem. If you haven't reported a problem, it means the order is complete and you're ready for the next order :) Please note that as a buyer, the final price you pay to Cloz2me includes the buyer protection fee. This helps protect your credit card transaction as well as the entire process from order to delivery.
What is Cloz2me's refund policy? Your purchase is protected when you buy from Cloz2me.You will be refunded if your item has not been shipped, has been damaged, or does not match the description.You have 48 hours after delivery to report a problem. If this is the case, you must change the status of your order in your purchase history and choose ORDER DISPUTE. The seller will be notified of your notification and you will be refunded for your purchase.If you have not reported a problem, it means the order has been validated. You will therefore no longer be able to obtain a refund. If the seller wishes to recover his item not as described, he will have to pay an amount of NIS 30 for delivery.
How is the delivery going?
Door to door delivery to make your life easier! The seller prepares, within 48 hours after the sale, his package, well packaged (cardboard, plastic bag hermetically sealed), and indicates on the package; Cloz2me as well as the buyer's nickname (one package per buyer). He is contacted by the delivery service, which makes an appointment with him, directly at his home, to take charge of the package. The delivery person collects the package and, within 7 working days after taking charge, delivers the package directly to the buyer! Simply !
On Cloz2me the shipping costs are added to the total amount when the basket is validated. Sellers should always send their items with our door-to-door courier service. The prices for this delivery are 20 or 30 shekels per purchase from the same seller. Amount 20 sh for normal delivery and 30 shekels for express delivery